Frequently Asked Questions
Everything you need to know about your CAL JEWELLERY experience.
What materials are used in CAL JEWELLERY pieces?
We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides detailed specifications regarding the metals and stones used.
How should I care for my jewelry to prevent tarnishing?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided CAL JEWELLERY pouch and clean gently with a soft, dry microfiber cloth.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Do you offer a warranty on your products?
Yes, every CAL JEWELLERY purchase comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, loss, or natural wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.